We are here for you. Call us anytime between 8:00am to 5:30pm Monday to Friday for support with any products you’ve purchased from farmers farmacy.
If email is easier you can email us us with your questions any time of the day.
Payments can be made by credit card (Visa or Mastercard), over the phone, or through internet banking.
If you do not have a credit card, payment can be made by cheque or by internet banking.
Please mail a cheque to: Farmers Farmacy®, Attention: Customer Service, 455 Dobbie Dr., Cambridge, Ontario N1T 1T1. Your order will be shipped once a cheque has been received. You can also charge your order to your existing Grand Valley Fortifiers account.
If you wish to set up an account, please ask for a credit application, fill it out in its entirety and fax it to our office. We will accept cheque, credit card, debit or cash at our retail location. All payments, including cheques, should be made to Grand Valley Fortifiers Ltd.
Orders received by 1:30pm are prioritized to ship the same day, when possible, with delivery expected within 1 – 2 days. Shipping is FREE on orders within Ontario over $350; $16 flat rate charge for orders within Ontario under $350.
Free shipping applies to orders over $500 within the Maritimes and Quebec. A $20 flat rate shipping charge will be applied to orders under $500.
The FOB icon identifies FOB Cambridge (“Free on Board” Cambridge) product, and the customer is responsible for additional shipping charges on these items. Certain geographic areas, such as Manitoulin Island, may have additional surcharge applied. When ordering online, freight charges will be communicated via an email or by phone after the order has been placed. Free shipping will apply to FOB items for orders over $750 if the customer is within the Grand Valley Fortifiers (GVF) delivery range. If the order is under $750, a $75 flat rate charge will apply (please provide complete driving directions when ordering). This delivery service is not available to customers outside the GVF delivery area.
Canada Post is a shipping option for small items. Please ask for details when ordering.
Items listed as Special Order will be ordered in and shipped out as soon as possible. Special Order items are not part of the free shipping total, and standard shipping rates will apply. For items beyond what we carry in the catalogue, please call for a freight quote. We currently do not ship orders outside Canada. All orders going to Western Canada are FOB Cambridge, and FULL FREIGHT FOB applies. Remember you can always take advantage of free shipping of Farmers Farmacy® products with your Grand Valley Fortifiers premix order.
Many products we sell are available to purchase in case lots. If there is a case quantity available it will be indicated above the price and will appear as “Case Qty: #”, indicating how many units of that product come in a case. The price listed will remain the price per unit and is not the price for an entire case.
Prices and product sizes may be subject to change without notice.
Farmers Farmacy recommends that producers always read product labels before using products.
Credit or exchange on the return of Farmers Farmacy® product purchased directly from Farmers Farmacy® or Grand Valley Fortifiers Ltd. will be subject to the following conditions:
Customers must obtain a return authorization number from Farmers Farmacy® or Grand Valley Fortifiers Ltd. prior to the return of any product. Product received by Farmers Farmacy® or Grand Valley Fortifiers Ltd. without proper return authorization may be returned back to the customer at their expense.
Product must be returned unopened, undamaged and in its original packaging by the original purchaser within 90 days of the date of invoice to be eligible for full credit or exchange at full value. Full credit or exchange value will be issued upon satisfactory inspection of returned items.
A copy of the original sales invoice must accompany all returned product purchased more than 12 months prior to date of return, or credit value will be issued based on the lowest retail price for that item.
Product returned with damaged packaging will be subject to a 25% restocking fee or devaluation for exchange.
Product returned in acceptable condition after 90 days of purchase will be subject to a 25% restocking fee or devaluation for exchange. Credit or exchange value will be based on invoiced price or current retail price, whichever is lowest.
Product may be returned with full credit if it is received with less than 90 days to expiry at the time of purchase.
No credit or exchange will be allowed for the following:
Product returned in unsaleable condition due to breakage, improper storage, biosecurity concerns, fire or flood damage.
Product returned in used condition.
Product returned with broken seals.
Product returned in quantities of less than a full sale unit.
Product returned by someone other than the original purchaser.
Product purchased as a special order item.
Product purchased as a discontinued or final sale item.
All product is to be returned freight prepaid to Farmers Farmacy®/Grand Valley Fortifiers Ltd.
It is the responsibility of the customer to ensure that all products returned for credit or exchange are eligible for such as defined above.
For assistance contact Customer Service at 1-866-527-6229